Thursday, June 30, 2022
Conduct & Disciplinary Rules – 124
DEPARTMENTAL ENQUIRIES AND INVESTIGATIONS
29. VILLAGE
SORTING LISTS
The IPO should supply each head sub-or BO in the sub-division including Ist class head office with a village sorting list (M-52). The village sorting list should also show in what village LBs are placed and which of their LBs are provided with changeable plates. (R 276, Vol. III)
30. VILLAGE
RETURNS
The
IPOs will receive in February every year direct from each Head, Sub, and BO in
his Sub-dn, a return (MS 88) kept for Ist to 14 days in that month showing the
No. of articles of all sorts (including MOs) received daily for delivery in
each village with in the jurisdiction of the office. The IPO should examine
their returns and forward them to SPOs with remarks if any. It should be
submitted to SPOs not later than 1/4 every year.
(Rule 277/134 Vol. VIII) 539
31. LETTER
BOXES
The IPO should maintain account and up to date records of all Letter Boxes within his jurisdiction in the prescribed form. The Inspector should carry red paint about with him when on tour, or have it sent to him, and have the LBs in rural locals which need painting, as per the instructions contained in Rule 216 of Postal Manual Vol. VIII. The IPO should also carry LB locks with him on tour and replace the locks new ones if found broken or out of order. (Rule 278 and 279, 280 of Vol. VIII)
32. REGISTER
OF LINES AND STAGES
The
IPO should maintain a register of lines and stages in respect of his sub
Division in form M40. Entries should be made in the register in alphabetical
order.
(Rule 291, Vol. VI)
33. OVERSEER'S
DIARY
The inspector will receive from overseers of mails weekly copies of their diaries (Gen-4) and summary of work and monthly lists of MOs verified with the diary for the last week of the month. The monthly list of MOs verified by the O/S will be submitted to the Supdt. of POs along with inspector's summary. The diary will be carefully scrutinised and be filed. (Rule-282, Vol. VIII)
34. EXTRA
ORDINARY OCCURRENCES
On the occurrences of any serious event such as robbery, loss of mails, Interruption of the mails service etc the overseer mails must proceed with all haste to the spot and make such enquiries and arrangements as may be possible. (Rule 354, Vol. VIII)
35. MONTHLY
COPIES OF S.O. ACCOUNTS
The monthly copies of SO account PA 17(a) will be sent to the Inspectors who must at once take any action that may be required on his part by the orders passed by the SPOs. The Inspector should also examine the account in the same way as the SPOS (R-136) and if any point seems to have escaped the Supdt's notice, he should draw his attention to it. The IPOs should return it to SPOs after the action is over on it. (Rule 284, Vol. VIII)
36. CUSTODY
OF CASH IN BOS
(i) It
may not be necessary to supply a safe to every EDBO/EDSO. But in every case in
which the IPOs considered that one is required, he should make a report to the
Supdt. The IPOs should take into account whether the EDBO/EDSO is authorised to
do SB work/Insurance work etc, while recommending for iron safe/chest.
(ii) When
a safe is supplied to a Departmental BO, the IPOs should issue the necessary
orders regarding the arrangement to be made for securing it in a safe place.
The safe should be secured as per the instructions contained in Rule 120.
(iii) When
a safe is supplied to EDBO/EDSO, the Postmaster may be allowed to keep it in
place convenient to him. It must be noted that all EDBPMs make them our
arrangement for the safe custody of cost and valuable in their own
responsibility.
(Rule 287, Vol. VIII) 540)
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Wednesday, June 29, 2022
Conduct & Disciplinary Rules – 123
DEPARTMENTAL ENQUIRIES AND INVESTIGATIONS
VERBAL
EXPLANATIONS
The Supdt. RMs or in his absence the ASRM should as far as possible avail himself of the presence of the sorters on the attendance days of sets, to obtain verbal explanations from them before they leave the record office and pass the necessary orders at once. Written explanations should only be insisted on in important cases. (R 206, Vol. 8)
RECOVERY OF THE COST OF LOST OR BROKEN ARTICLES
For
all recoveries of the cost of lost or broken articles orders to be made by
Supdt. or IPOs or the Postmaster or credited by the officials concerned
themselves. A certificate of credit should be obtained and verified, at the
time of verification of the account of the H.O.
(R-210/1/Vol. 8)
DUPLICATE
KEYS OF ALMIRAH LOCKERS ETC
When
steel almirah, cabinets, cupboards or lockers furnished with body lockers are
supplied to any Post mail record or Divl. Office for storage of records form
etc., the duplicate keys of the same should be kept locked up in the Divl.
Office in the joint custody of head clerk, and stock clerk of the Divl. Office.
Whenever original key is lost the issue of duplicate key should be authorised
by the SPOs.
(R-212/1,
Vol. 8)
(i)
Every SPos should arrange to have each letter box in his division regularly
painted at least once a year. Red paint and brushes will be kept in store at
each HO/RO.
(ii) Iron safe supplied to PO/RO should be painted when necessary green outside and red inside-to-prevent them from getting rusty and the SPOs should authorise Postmasters/ Record clerk to have this done. (R-216, Vol. 8)
SUPERVISION OF POST OFFICES AT HEAD QUARTERS
The
SPos are required to visit the PO at his headquarters. He should pay his visits
during the busy hours of the day and watch the work.
The SPOs must frequently visit the SOs at his HQ and carry out checks noted in rule 221 to 228 of Vol. 8. (R-220, Vol-8)
MEMORANDUM
BOOK
The
Inspector should keep a rough memorandum book in which he should make notes
regarding any matter concerning his sub-division that are worthy of notes which
not ordinarily be placed on official record. The book should be handed over by
the Inspector to his successor when he relinquishes the charge of his
sub-division.
(R-267 of Vol. VIII)
VISITS
TO POST OFFICES IN COURSE OF TOUR
When
on tour an Inspector should pay unexpected visits to Post Office at places
through which he travels and satisfy himself in a general way that the cash and
stamp balances of the office are correct, that work is being properly conducted
that the arrangements for transaction of business with the public are
satisfactory, that the official perform their duty properly, that the office is
kept neat and tidy etc. Opportunity should be taken to settle any pending cases
connected with the office by personal enquiries on the spot. The result of the
visit should be recorded in the order book (M58) of the office and in the
Inspector's Diary (Gen-2). (Rule 270, Vol. VIII)
NB: The IPO should also ensure that the Postmaster or any other official to whom the work is delegated in verifying the stamp advance of counter PAs/Vendors etc. and the result is recorded in the error book of the office as laid down in Sub-rule(4)(5) of Rule 45 of P& T Manual Vol. VI.
HOURS
OF BUSINESS
The
hours of business in BO will be fixed by the IPO who will issue a notice of
hours of business in the form M6 to BOs for exhibition. A consolidated hours of
business of a all BOs will be maintained in manuscript by the IPOs in the form
of register which will have only two columns viz. (1) Name of the BO(2) Working
hours of the B.O.A copy of the consolidated list be submitted to the SPOs.
(Rule 271, Vol. III)
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Conduct & Disciplinary Rules – 122
DEPARTMENTAL ENQUIRIES AND INVESTIGATIONS
1. INDIAN
POSTAL ORDER LOST AFTER PAYMENT
The head of the circle may authorise the issue of a certificate of payment in respect of Indian Postal order lost after payment. (R-56/1, Vol. 8)
2. COMPLAINTS
RELATING TO V.P. ARTICLES SENT DISHONESTLY OR FRAUDULENTLY
The
head of the circle may withhold the payment to the sender-
Order the return of the V.P. article to the sender and refund the sum recovered to the addressee, on his furnishing an indemnity bond in prescribed form. (R-70, Vol. 8)
3. TRANSFER
OF BRANCH OFFICE FROM ONE ACCOUNT OFFICE TO ANOTHER
The Suptd. of Post Offices is authorised to transfer a Branch Office from one account office to another under the same Head Post Office provided that the charge does not involve any extra expenditure. (R III/1, Vol. 8)
4. PAYMENT
OF INDIAN POSTAL ORDERS WHICH ARE DEFECTIVE OR WHICH ARE PAYABLE TO PERSONS WHO
ARE DEAD
The
Supdt. or 1st Class Postmaster may sanction the payment of defective Indian
Postal Orders in the following cases:
(a)
Erasure or alteration in the name of office payment.
(b)
Erasure or alteration of payee's name.
(c)
Order receipted by the person other than the payee named.
(d)
Torn or mutilated order.
(e)
Crossed order, if payment is required to be made through bank not done
(f)
Payment of crossed IPO through firm which is not a bank.
(g)
Other defects.
(R-127-C Vol. 8)
5. APPLICATION
REGARDING MISCARRIAGE, LOSS OR DESTRUCTION OF IPOS
The original application along with the counterfoil be forwarded to the Dy. AG P & T New Delhi to ascertain if the order in question have been paid or not a certificate of non-payment of the order from the AG can be obtained only after expiry of 16 months counting from last day of the month of issue of the order. On receipt of the certificate of non-payment from the Audit office the SPOs or 1st Class Postmaster may sanction the refund if he is satisfied that the case is genuine. (R-127 E Vol. 8)
6. MAXIMUM
- MINIMUM CASH BALANCE
The
maximum and minimum cash balance of a Post Office are fixed by the SPos after
checking the following points:
1.
The average monthly receipt and disbursement.
2.
The method prescribed for making and receiving remittance for the purpose of
disposing of surplus cash or replenishing funds.
3.
The period between two ordinary remittance according to the method fixed for
the office. 4. The time within the office can if necessary obtain a special
remittance.
(R - 140, Vol. 8)
7. CUSTODY
OF CASH IN BOS
The SPOs may order a safe to be supplied to any EDBO/EDSO in the division for custody of cash and valuables. It may however be necessary to supply a safe to every EDBO/EDSO. But in any case if the IPOs report that one is required, the SPOs may order that an iron safe or a chest should be supplied. (R-151 and 151-A, Vol. 8)
8. INSPECTION
OF IPOS OFFICE
The
Office of Inspector should be thoroughly inspected at least once in every
twelve months by the SPOs in accordance with the standard questionnaire.
(R
167, Vol. 8)
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Conduct & Disciplinary Rules – 121
DEPARTMENTAL ENQUIRIES AND INVESTIGATIONS
1. IMPORTANT
IRREGULARITIES TO BE REPORTED BY TELEGRAPH:
An immediate report should be made by telegraph (in accordance with telegraph message code wherever possible) by the Postmaster of official in charge of RMS set concerned to the despatching office or to the concerned authorities on important irregularities noticed or committed in PO/RMS. (Rule-144, Vol. V)
2. ERROR
BOOK
Each Post office and in the large Post office each Department of the office should keep an error book in the prescribed form to record the irregularities. In RMS offices each sorter should keep a similar book called the rough note book. Every irregularities sever or petty committed by any member of the establishment of an office should be recorded as briefly as possible, by the official noticing the irregularities. Extract of the error book entries should be sent to the appropriate authorities wherever required and the number and date be noted in the error book. In So, all these items which in Head office are entered in the Postmaster's order book must be recorded in the Error book. The SPM must keep a record in the error book of all complaints made by the public and be sent to Supdt. of POs with remarks after acknowledging it. (R-145, Vol. V)
3. INTERCEPTION
OF LETTERS
Without
the orders of the Head of Circle, the interception of articles passing in
sorting, can not be complied with. Compliance with such requests, from public,
militate against the proper working of the Department and should therefore, be
refused except in very special case.
(R-147, Vol. V)
4. OFFICE
ORDER BOOK
Every Post office or Record office must keep an order book in the prescribed form in which inspecting officer will record their remarks and orders. The order book must be kept in the personal custody of the P.M. or record clerk. (R-157, Vol. V)
5. PAYMENT
OF DEFECTIVE INDIAN POSTAL ORDERS
The
Head of the Circle may sanction the payment of detective Indian Postal Order in
all cases other than referred to in Rule 127-C.
The
Head of the Circle may sanction the payment of the IPOs where the payee in
dead.
(R-52/1 of Vol. 8)
6. REFUND
OF THE VALUE OF THE INDIAN POSTAL ORDERS
The
Head of the Circle may sanction payment of the defective Indian Postal Orders
which are beyond the powers of SPOS. (R-53 of Vol. 8)
The Supdt. of POs/1st class postmaster may sanction the refund of the value of IPOs referred to him. (Old) (R. 402/2(2) of Postal Man. Vol. 6)
7. LOSS
OF UNSOLD INDIAN POSTAL ORDERS
The
head of the circle is authorized to sanction refunds to postal officials of the
amounts recovered from them an account of the value and commission of lost
Indian Postal orders subject to the condition that the refund shall not be made
until one full year has lapsed since the date of loss of the order.
(R-55/1 of Vol. 8)
8. LOSS
OR THEFT OF UNSOLD INDIAN POSTAL ORDERS
The
head of the circle should notify the loss in his circular, after obtaining a
certificate of non-payment from Delhi Audit office. The Delhi Audit office also
immediately report the loss by express letter to other Heads of Circles stating
the full particulars to stop its payment. (R-55/2, Vol. 8)
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Conduct & Disciplinary Rules – 120
DEPARTMENTAL ENQUIRIES AND INVESTIGATIONS
ENQUIRY AND COMPLAINT
1. General
Information
Notices concerning the Post are notified on the Notice Board of Post Office Enquiry relating to postal business can be made from the enquiry counter/Postmaster during the working hours of the Post Office. Where enquiry telephone is provided, enquiry may be made on telephone.
2. Suggestions
and complaints book
The book is available at all Post Offices for recording by any member of public.
3. Addressing
of Complaint
Complaint should be addressed to the Divisional Superintendent of Post Offices, if relating to a Post Office in the Division, and to the Chief Postmaster/Senior Post-master, if relating to his Office, Complaint can also be sent to the Postmaster General in case the complaint is not satisfied with the response at the lower level or otherwise also.
4. Transmission
of Complaint
Complaint against service including reminder on complaint can be tendered open/ Complaint against service including reminder on complaint can be tendered open/ in open cover, for free transmission, at any Post Office.
5. Period
for Preferring Complaint
Complaint
should be preferred within the period shown below.
1.
Money Order/Value Payable Money Order -
Twelve Months from the date of booking (two years in case of MO issued at Field
Post Office).
2.
Loss/Damage to Registered/Insured
article, in case of compensation/claim - Three months of date of posting.
3.
Complaint relating to inland post - six
months from the date of incident
4.
Refund of telegraph charge on
Telegraphic Money Order - Two months from the date of booking
5.
Miscarriage/Loss/Destruction of Postal
order - Twelve months from the last day of month of issue.
6.
Value-Payable Article - Six months from
the date of posting
7. Speed Post article - Up to one month (Domestic) Upto 2 months (International) from the date of posting.
6. Particulars
to be given in complaint
For
proper investigation, full information should be given in the complaint, along
with documents as indicated below, besides the full name and address of the
complainant.
1.
Loss or delay to unregistered post
Time and date of Posting. Letter Box in
which posted. Name and full address of addressee and sender. Name and
particulars of person who posted the article. *Wrapper/Cover of the article in
case of delay.
2.
Loss of Contents
Particulars of missing contents (if known)
*Wrapper/Cover of the article
3.
Over charge
*Wrapper/Cover without opening the
article
4.
Loss/Miscarriage/ Destruction of Postal
Order
*Counterfile, if not available, serial number
of the Order, Office of issue and date of purchase.
5. Article(s) for which receipt
Name and address of the addressee, number is granted and date and office of booking and destination. Amount in respect of Money Order / VP and insured. Receipt / Copy of receipt issued by Post Office. (* Where applicable.)
7. PARCELS
CONTAINING INADMISSIBLE COMMUNICATIONS
A parcel containing more than one written communication of the nature of a letter, or having the character of a personal communication or any such communication addressed to a person other than the addressee, should not be accepted for despatch, and the sender should be told accordingly. If it is noticed in course of transmission, it should be endorsed “For Open Delivery" and forwarded to destination for necessary action. The condition that a parcel shall not contain more than one written communication of the character of a personnel communication shall not apply to an official parcel. (R-88, Vol. V)
8. MAILS
RECEIVED DAMAGED OR TEMPERED WITH
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