Rules, Rights & Rites -103
I usually post all important items related to official rulings, union news, and other general matters on my YouTube channels: Yourskayveeyes (English) and Anbudan Kayveeyes (Tamil).
However, due to the recent spate of orders and the high volume of information being received, I have not been able to convert every item into a video. Therefore, I am introducing these new slots to post current matters and updates that have not yet been published on YouTube. This ensures you stay informed on every detail, even if a video hasn't been made yet …………….Kayveeyes
Launching of "24 SPEED POST" and "48 SPEED POST" products
• Both products offer a "money-back guarantee." If delivery is not made within the committed period (D+1 or D+2), the full postage amount is refunded to the customer upon a preferred claim.
• This is provided as a bundled, complementary service. Customers are not charged extra for OTP-based delivery.
• Automated SMS notifications are sent to both the sender and addressee at multiple stages: booking, receipt at destination hubs, out-for-delivery, and successful delivery. Alerts are also sent in the event of a delay beyond the committed timeline.
• To encourage prompt handling and marketing of these premium products, staff involved in booking, processing, and delivery will receive specific incentives.
• Bulk customers can combine revenue from standard Speed Post (Document), "24 SPEED POST," and "48 SPEED POST" to qualify for volume-based discounts at par with standard Speed Post.
• Performance is reviewed weekly by the Honorable Minister of Communications (MOC) via a dashboard meeting. The target is more than 90% delivery success with 100% delivery attempts within the committed timeframe.
• Color-Coded Bags for Identification:
o 24 SPEED POST: Uses Red colour bags and bag labels for the highest priority.
o 48 SPEED POST: Uses Orange colour bags for clear identification.
• For 24 SPEED POST, delivery staff must call the addressee to confirm availability before attempting delivery.
• If a 24 SPEED POST bag arrives at a hub after 2 AM, it must be processed in a "Day Set" to ensure it reaches delivery centers by 10:30 AM for a second delivery attempt.
• Delivery for these premium products can be arranged on Sundays and holidays (except National Holidays) if necessary to meet the committed delivery time.
• For retail customers of 24 SPEED POST, booking officials must place the article inside a specially designed envelope meant for Next Day Delivery to ensure it receives top priority at all stages.
• Booking Cut-off Times (24 SPEED POST):
o Identified Post Offices: 4 PM.
o BPCs with direct bagging: 6 PM.
• PIN Code Restrictions: System-level mapping ensures these products can only be booked for identified destination PIN codes in the six metro cities.
• Circles have been strictly instructed not to start any publicity campaigns until separate instructions are received from the Directorate.
• Pilot product will be introduced in six metro cities in Delhi, Mumbai, Chennai, Bangalore, Kolkatta & Hyderabad.
(DG (P ) No. 30/41/2023-D-DOP (Pt) dated 19.12.2025) & No.39-02-2025 D-DOP dated 19.12.2025)
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