Rules, Rights & Rites -41
What is CPENGRAMS ?
I usually post all important items related to official rulings, union news, and other general matters on my YouTube channels: Yourskayveeyes (English) and Anbudan Kayveeyes (Tamil).
However, due to the recent spate of orders and the high volume of information being received, I have not been able to convert every item into a video. Therefore, I am introducing these new slots to post current matters and updates that have not yet been published on YouTube. This ensures you stay informed on every detail, even if a video hasn't been made yet …………….Kayveeyes
What is CPENGRAMS ?
• CPENGRAMS stands for the Centralized Pension Grievance Redress & Monitoring System.
• It is an online, web-enabled system developed to provide speedy redressal, effective monitoring, and fast access to pensioners' grievances.
• It was developed by the National Informatics Centre (NIC) in association with the Department of Pension & Pensioners' Welfare.
• The system gives special attention to grievance registration by Family Pensioners and Super Senior Pensioners.
• CPENGRAMS offers features such as:
o Online Lodging of grievances.
o Sending a Reminder/Clarification for a registered grievance.
o Viewing Grievance/Appeal Status.
o Providing Feedback.
o Filing an Appeal if not satisfied with the grievance disposal.
• The service can be availed through the CPENGRAMS website (https://pgportal.gov.in/pension) or the Pensioners' Portal website (https://pensionersportal.gov.in/).
• To lodge a grievance, the pensioner selects the 'Type of Pensioner' (e.g., Civil, Railways, Posts) and fills in mandatory details, including grievance description (up to 4000 characters) and can upload a supporting document (PDF only).
• After successful verification of the mobile number via OTP, a Registration Number is provided via email/SMS.
• An Appeal can only be submitted within 30 days of the disposal of the original grievance.
• Feedback on grievance disposal can be submitted, with quality options being Excellent, Very Good, Average, or Poor.
• Contact Information:
o Toll-Free No.: 1800-11-1960.
o Email ID: care[dot]dppw[at]nic[dot]in (or care.dppw@nic.in).
Post a Comment