POSTMEN / MTS EXAMINATION 2025. - STUDY MATERIALS 7.
The following gist is given below for keeping memory purpose of all the important rules covered under PO Guide Part I as per the syllabus. Please read again and again and keep memory of the following gist of rules in PO Guide Part I.
Business Hours (Regulation 3)
• Six hours are prescribed as business hours for Post Offices during which business is transacted with the public.
• For references and inquiries, the office shall be kept open for the entire working hours.
• Branch Post Offices shall be kept open for a maximum period of five hours in a day.
• Circle/Regional/Divisional Head shall have the power to specify the period of business hours for each Post Office under their jurisdiction.
• Regional Head can authorize additional hours for high-demand services or fix hours/transaction limits as appropriate.
Important Definitions (from Post Office Regulations, 2024 - Regulations 1 to 2)
• Accountable items are defined as items that provide a receipt for tracking at booking and require a recipient's signature (either ink or digital) for delivery confirmation.
• The "Act" refers to the Post Office Act, 2023 (43 of 2023).
• An "Addressee" is the intended recipient or the person to whom any item is to be delivered.
• "Administrative instructions" are executive or administrative orders or instructions, including guidelines, issued as specified under regulation 178 or 179 or 180, as applicable.
• An "Authorised person" is an individual duly authorized by the addressee to receive the item or by a payee to receive money on their behalf.
• "Delivery" is the process of delivering an item to the addressee's address or to an authorized person or location designated to receive it, following standard delivery practices for that addressee.
• "Director (Postal Services)" refers to the Director in any administrative office of the Post Office or an officer exercising the powers of a Director (Postal Services).
• An item is considered "In course of transmission by post" during the period starting from its receipt by the Post Office until its delivery to the addressee, return to the sender, or other disposal.
• A "Letter box" is a box installed in Post Offices, mail offices, or public places for posting fully prepaid letters, postcards, letter cards, and book post items.
• A "Payee" is the person who intends to receive money through money remittance services.
• "Post" refers to any system for the collection, clearance, sorting, dispatch, conveyance, and delivery of items by the postal network.
• A "Postmaster" is the Director or Chief Postmaster of a General Post Office, or a Senior Postmaster or Head Postmaster of a Head Post Office, or an officer exercising the powers of a Postmaster, who is the head of such Post Office.
• "Redirection" is the act of assigning or directing an item to an address other than the one to which it was initially addressed, for a specific reason.
• A "Remitter" is the person who remits money through money remittance services.
• "Rules" refers to the Post Office Rules, 2024, and the expression "rule" means a rule of the said rules.
• A "Schedule" means the schedule annexed to these regulations.
• A "Sender" is a person who sends any item.
• "Weight" means gross weight or volumetric weight, whichever is higher, unless stated otherwise.
2. Business Hours (Regulation 3)
• Six hours are prescribed as the business hours for Post Offices for transactions with the public.
• For references and inquiries, the office must be kept open for the entire working hours.
• Branch Post Offices are to be kept open for a maximum period of five hours daily.
• The Circle, Regional, or Divisional Head has the authority to specify the business hours for each Post Office under their jurisdiction.
• The Circle Head or Regional Head can authorize additional hours for high-demand services or fix hours/transaction limits as deemed appropriate.
• This includes determining business hours and non-working days (including Sundays and holidays) when Post Offices will be open.
• They also specify the types of transactions available during these hours.
• They can set the maximum number of items that may be tendered for booking during business hours to manage rush and ensure equitable public access.
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