Rules, Rights & Rites -102
I usually post all important items related to official rulings, union news, and other general matters on my YouTube channels: Yourskayveeyes (English) and Anbudan Kayveeyes (Tamil).
However, due to the recent spate of orders and the high volume of information being received, I have not been able to convert every item into a video. Therefore, I am introducing these new slots to post current matters and updates that have not yet been published on YouTube. This ensures you stay informed on every detail, even if a video hasn't been made yet …………….Kayveeyes
Proposed organizational design for the "Mail & Parcel" unit as part of an optimization effort.
• The redesign aims to establish a clear customer-facing organization to improve service delivery. It focuses on streamlining operations to drive efficiency across the mail and parcel value chain.
• The structure is intended to support business growth and market competitiveness in the parcel sector.
• The design moves toward a clearer separation between "Commercial" (sales/marketing) and "Operations" (processing/delivery) to ensure specialized focus.
• New roles are defined to provide end-to-end ownership of the parcel product life cycle, from pickup to final delivery.
• The plan suggests consolidating fragmented functions into unified centers of excellence for better resource management.
• Dedicated teams will focus on high-value corporate accounts and retail channel expansion.
• Focuses on optimizing the transport network, sorting hubs, and last-mile delivery routes.
• Specialized units will handle the design of new mail and parcel products and pricing strategies.
• Includes integrated technology, HR, and finance functions specifically tailored to the Mail & Parcel business unit.
Implementation Roadmap
• Phase 1: Structure Alignment: Finalizing reporting lines and key leadership appointments.
• Phase 2: Role Detailing: Defining specific job descriptions and Key Performance Indicators (KPIs) for new roles.
• Phase 3: Transition & Scaling: Gradually migrating staff to the new structure and monitoring performance metrics.
DG (P) No. dated 7.11.2025)
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