96. Knowledge Spectrum – Discipline - HANDLING COMPLAINTS -12
26. How to deal with anonymous and pseudonymous complaints?
Para 3.8.1 of the CVC Manual provides that as a general rule, no action is to be taken by the administrative authorities on anonymous/pseudonymous complaints received by them. It is also open to the administrative authorities to verify by enquiring from the signatory of the complaint whether it had actually been sent by him so as to ascertain whether it is pseudonymous.
CVC has also laid down that if any department/organisation proposes to look into any verifiable facts alleged in such complaints, it may refer the matter to the Commission seeking its concurrence through the CVO or the head of the organisation, irrespective of the level of employees involved therein.
Besides, any complaint referred to by the Commission is required to be investigated and if it emerges to be a pseudonymous, the matter must be reported to the Commission.
27. What action is required in the case of false complaints?
If a complaint is found to be malicious, vexatious or unfounded, departmental or criminal action as necessary should be initiated against the author of false complaints
28. What are the various ways in which a complaint can be dealt with?
A complaint which is registered can be dealt with as follow:
(a) file it without or after investigation; or
(b) to pass it on to the CBI for investigation/appropriate action; or
(c) to pass it on to the concerned administrative authority for appropriate action on the ground that no vigilance angle is involved; or
(d) to take up for detailed investigation by the departmental vigilance agency.
A Complaint will be treated as disposed off either on issue of charge-sheet or final decision for closing or dropping the complaint.
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