Kayveeyes Govt Orders Digest
12. Settlement of claims and staff grievances
Gist of the orders
• This document discusses the need for a better system to address employee grievances within the P&T (Posts and Telegraphs) Department.
• Recognizing the P&T Department's large workforce, the document emphasizes the importance of efficient grievance redressal.
• While administrative powers have been delegated, many individual employee cases still reach high-ranking officials, indicating a lack of attention at lower levels.
• To address this, each Circle/District should immediately establish a small grievance cell headed by the DPS (HQ)/Deputy General Manager (Admn.).
• This cell will monitor the timely disposal of employee representations made through normal channels.
• Employees can approach the cell if their representations are unduly delayed. The cell will gather information, make decisions within its competence, and escalate matters to the Head of the Circle/District when necessary.
• Similar arrangements will be made in metro-districts and for employees under SDOs (T)/Postmasters/IPOs.
• The designated officers will hold a weekly meeting day for employees to discuss grievances.
• While the grievance cell is intended to streamline the process, the overall responsibility for addressing employee concerns remains with the Circle/Divisional heads.
• The formation of this cell should be widely publicized among employees.
• இந்த ஆவணம், தபால் மற்றும் தந்தி (P&T) துறையில் ஊழியர்களின் குறைகளை நிவர்த்தி செய்வதற்கான சிறந்த முறையின் அவசியத்தைப் பற்றி விவாதிக்கிறது.
• P&T துறையின் பணியாளர்களை அங்கீகரித்து, திறமையான குறை தீர்க்கும் முறையின் முக்கியத்துவத்தை ஆவணம் வலியுறுத்துகிறது.
• நிர்வாக அதிகாரங்கள் ஒப்படைக்கப்பட்டிருந்தாலும், பல தனிப்பட்ட ஊழியர்களின் வழக்குகள் இன்னும் உயர் அதிகாரிகளைச் சென்றடைகின்றன, இது கீழ் மட்டங்களில் கவனம் குறைவாக இருப்பதைக் குறிக்கிறது.
• இதை நிவர்த்தி செய்வதற்காக, ஒவ்வொரு வட்டம் / மாவட்டத்திலும் DPS (HQ) / துணை பொது மேலாளர் (நிர்வாகம்) தலைமையில் உடனடியாக ஒரு சிறிய குறை தீர்க்கும் செல் அமைக்கப்பட வேண்டும்.
• இந்த செல், சாதாரண வழிகளில் செய்யப்படும் ஊழியர்களின் பிரதிநிதித்துவங்களின் சரியான நேரத்தில் செய்வதைக் கண்காணிக்கும்.
• ஊழியர்கள் தங்கள் பிரதிநிதித்துவங்கள் அதிகப்படியாக தாமதமாகின்றன என்று உணர்ந்தால், அவர்கள் செல்லை அணுகலாம். செல் தகவல்களைச் சேகரிக்கும், அதன் அதிகாரத்திற்குள் முடிவுகளை எடுக்கும்,
• மேலும் தேவைப்படும்போது வட்ட / மாவட்டத் தலைவருக்கு விஷயங்களை அனுப்பும். மெட்ரோ மாவட்டங்களிலும், SDOகள் (T) / போஸ்ட்மாஸ்டர்கள் / IPOகளின் கீழ் பணிபுரியும் ஊழியர்களுக்கான பிரச்சினைகள் மற்றும் குறைகளை கவனிப்பதற்கு இதே போன்ற ஏற்பாடுகள் செய்யப்படும்.
• நியமிக்கப்பட்ட அதிகாரிகள் வாரத்திற்கு ஒரு நாள் (இது அனைத்து ஊழியர்களுக்கும் தெரிந்திருக்க வேண்டும்) ஊழியர்கள் தங்கள் குறைகளை நிவர்த்தி செய்வதற்காக குறை தீர்க்கும் அதிகாரிகளைச் சந்திக்க அனுமதிக்கப்படும்.
• குறை தீர்க்கும் செல் செயல்முறையை ஒழுங்குபடுத்தும் நோக்கத்தைக் கொண்டிருந்தாலும், ஊழியர்களின் கவலைகளை நிவர்த்தி செய்வதற்கான ஒட்டுமொத்த பொறுப்பு Circle/Divisional தலைவர்களிடமே உள்ளது.
• இந்த செல் அமைக்கப்பட்டதைப் பற்றி ஊழியர்களிடையே பரவலாக விளம்பரப்படுத்த வேண்டும்.
Settlement of claims and staff grievances
As you are aware, the P&T Department is one of highest employers of man-power in the country. It is, therefore necessary and desirable to have a proper machinery to deal with the human element in the Department so that legitimate personal grievances of the employees are redressed expeditiously.
2. Having regard to the nature of our organizations, efforts have already been made to delegate sufficient administrative powers to various levels to tackle personal problems of the employees expeditiously. In fact, personnel administration is one of the most important facets of the activities at the circles and divisional levels. The field officers are required to give their personal attention to this aspect. It is, however, seen that quite a large number of personal cases from individual employees are referred to me and Minister(C), from various quarters (including MPs). An analysis of many such cases shows that if personal attention to settlement of such cases has been given at lower level, those could have been settled long ago without leaving a trial of bitterness in the minds of the aggrieved employees.
3. The personal problems and grievances of the employees may be of different types. All of us know what they are and it is not necessary to list all of them out in this letter. You are also aware that normal channels of representations are already available to the employees. The unions are not and cannot be permitted to take up individual cases. While it is for the individual employees to make representation to the appropriate authority in case he is aggrieved on any matter concerning him the onus of responsibility to settle his case squarely rests on the office once he has made a representation. If the authority competent to decide such cases Is not responsive, it creates a legitimate feeling of discontent and frustration amongst the employees concerned which affects their performance and overall efficiency of the services.
4. It has been decided that a small cell for redressal of grievances of employees should be set up immediately in your circle district under the charge of DPS (HQ)/Deputy General Manager (Admn.) and the requisite supporting staff (which will indeed be small in number) for the same may be made available from the existing strength by way of adjustment. The idea behind the formation of the grievance cell is not to bypass the existing normal channel of representation. All employees are required to take up their individual cases only with the prescribed appropriate authorities. But when they feel that disposal of their representations are unduly delayed, they may bring such cases to the notice of the officers heading the grievance cell. These officers will be responsible for monitoring the disposal of such cases in the Circle as well as in the Divisional Offices. It will be their responsibility to get necessary information from the concerned Section Officers, field units and take appropriate decision on matter falling within their competence and to bring them to the notice of the Head of the Circle/District where decisions have to be taken at that level. They can ask for any file, if necessary for disposal of such cases. In the metro-districts, the Area Manager or his Deputy will be in-charge of similar small set up for the area. In the Circles, the Divisional Engineers and Divisional Superintendents will similarly be in charge of looking into the matters pertaining to problems and grievances of employees who are working under the administrative control of SDOs (T) /Postmasters/IPOs.
5. These officers will also fix at least one day every week (which should be known to all employees) during which any employee will be allowed to meet any of the officers of Grievances Cell for redressal of his grievance. In case they go on tour, they may give, as far as possible, prior notice so that the aggrieved employees wishing to meet such officers are not put to any inconvenience. Formation of the Grievance Cell does not, however, mean that you yourself would not have to devote your time and attention to this very important work. In fact, the proposed arrangement is intended to help you and prompt redressal of personal problems of the employees under your charge will continue to be your overall personal responsibility.
I request you to give wide publicity about the formation of the aforesaid Cell amongst the employees of your Circle/District.
(DG P&T No. 31-12/81-PE II dated 13.08.1981)
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