Re-evaluate Establishment Review Workload Components
The current establishment review significantly underestimates the workload burden on staff due to omitting several crucial components. This oversight necessitates a thorough re-evaluation to accurately reflect the demands placed on personnel. Please consider the following overlooked workload components for inclusion in the revised establishment norms:
Branch Office (BO) Related Workload Managed at Sub-Offices (SOs):
1. BO Workload Managed at SOs: All BO operations handled at SOs, including account maintenance, transactions, and supervision, have been completely disregarded.
2. BO Supervision at SOs: The time and effort required for supervising BO activities at SOs remains unquantified and unclear.
3. High-Value Withdrawal Verification: The mandatory second verification at SOs for BO withdrawals exceeding Rs. 20,000 constitutes a substantial workload.
4. BO Article Delivery and Updation: The workload associated with delivering articles at BOs and their subsequent updation at SOs is overlooked.
5. IPPB Verification at SOs: The daily verification of IPPB transactions conducted at BOs is not considered.
6. Half Margin Verification Memos: Sending half-margin verification memos to SDHs for BO withdrawals over Rs. 10,000 adds to the workload.
7. Multiple Logins: Multiple logins of POS, Back Office, and Finacle are not auto-fetched in the EST portal, consuming more time in daily operations for both counter PA and supervisor.
General Workload Components:
8. Coefficient Factor for Computerization: The removal of the 45-minute coefficient factor due to computerization is flawed. It fails to account for frequent network downtime, software glitches, and network slowness which significantly impact productivity.
9. Annual Interest Posting: The annual posting of interest for all SB and SSA accounts across all BOs during April is a massive undertaking.
10. Special Error Book Maintenance and Reporting: Maintaining the special error book, reporting it, and subsequent follow-up actions are additional duties.
11. Manual Registers and Forms: The maintenance of numerous manual registers and forms remains a time-consuming activity.
12. CRM Portal Management: Logging into the CRM portal and addressing customer complaints adds to the workload.
13. KYC Form Processing: Entering KYC details into the Karnataka Post portal and sending forms to HO is a significant task.
14. LB Clearance, PMA Updation, and Vishwakarma Toolkit Delivery: These tasks consume considerable time, especially the video capture component of the Vishwakarma Toolkit delivery.
15. ePost Printing: Printing ePosts adds to the operational workload.
16. PB Issued Counter, BOs PA, and Supervisor Works: These responsibilities are not included in the portal's workload calculations.
17. AML Alert Verification: The verification of AML alerts is another task not considered.
18. Scheme Inquiries: Handling inquiries about various schemes adds to the workload.
19. Queue Maintenance by MTS: Managing queues adds to the responsibilities of MTS staff.
20. Time to Attend Google Meet: Time spent in mandatory meetings reduces time available for other tasks.
21. Indenting to PSD: The process of indenting to PSD adds to the workload.
22. Error Entry on Mails Work: Correcting errors related to mail work consumes staff time.
23. Handling of Non-Migrated Certificates and Accounts: Dealing with non-migrated items adds a specific workload.
24. Maintenance of INOP Register: Maintaining the INOP register is an additional task.
25. Attending Technical Issues by SA: Addressing technical issues takes time away from other duties.
26. Cross-Checking of Philately Stamps Stock: This verification process adds to the workload.
27. Cross-Checking of BD Products & Sale of BD Products through AT: Managing BD products and their sales through AT adds to the workload.
28. Printing of Passbooks (Non-Cash Transactions): Printing passbooks for non-cash transactions is an additional duty.
29. Mail/Email/WhatsApp Correspondence: Responding to mail, emails, and WhatsApp messages consumes significant time.
30. Swachh Bharat Activities: Cleanliness drives, hardware/electrical checks, and history sheet maintenance are additional responsibilities.
31. CIF Modification/Merger: These processes are incorrectly marked as nil in the portal.
32. Specific SB and DPB/FPB Related Works, Web Complaints, etc.: Handling web complaints, SB-44, SB-45, DPB, FPB, passbook register maintenance, error book maintenance, half-margin verifications, and PR indexing are not adequately addressed.
33. IPPB Operations: IPPB operations are completely ignored.
34. Preparation of Half margin memos and despatch to SDH and its monitoring.
35. Closure under INOP & SCWF.
36. Creation of liabilities at counters for issue of CQ for closures.
37. Closure through ECS.
38. NEFT/RTGS transactions done at counter.
39. Maintenance of stock & it's supply to SOs such as PBs, CQ book etc.
40. Settlement AML and FRMU alerts and issue of DPB.
The omission of these workload components paints an inaccurate picture of the actual effort required from staff. Including these items in the establishment review will lead to a more realistic assessment and appropriate staffing levels, ensuring efficient and effective operations.
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