Staff Rulings - 122 - Family Pension

 IP Exam Daily Spark: Day 13
Objective Questions for Inspector Posts Departmental Exam
Consumer Protection Act, 2019

41. The expression "unfair contract" includes a contract which: 

A) Requires manifestly excessive security deposits to be given by a consumer. B) Refuses to accept early repayment of debts on payment of applicable penalty. C) Permits a party to the contract to terminate it unilaterally, without reasonable cause. D) All of the above. Answer: D) All of the above.

42. A "deficiency" in service includes: 

A) Any act of negligence or omission by a service provider which causes loss or injury to the consumer. B) Deliberate withholding of relevant information by a service provider to the consumer. C) Both A and B. D) A fault in the goods used to provide the service. Answer: C) Both A and B.

43. Who has the power to call for records and pass appropriate orders in any consumer dispute which is pending before or has been decided by any State Commission, where it appears that such State Commission has acted in excess of its jurisdiction? 

A) The Central Authority B) The National Commission C) The District Collector D) The District Commission Answer: B) The National Commission

44. What is the composition of the Central Authority? 

A) A Chief Commissioner and such number of other Commissioners as may be prescribed. B) A Chief Commissioner and three Commissioners. C) The Minister-in-charge of Consumer Affairs and other members. D) The Chief Commissioner and the Director-General. Answer: A) A Chief Commissioner and such number of other Commissioners as may be prescribed.

45. What is the time limit for an appeal to the State Commission against the order of a District Commission? 

A) 30 days from the date of the order B) 45 days from the date of the order C) 60 days from the date of the order D) 90 days from the date of the order Answer: B) 45 days from the date of the order

46. An appeal by a person who is required to pay any amount in terms of an order of the District Commission shall not be entertained by the State Commission unless the appellant has deposited: 

A) 25% of that amount B) 50% of that amount C) 75% of that amount D) 100% of that amount Answer: B) 50% of that amount

47. The National Commission may transfer any complaint from a State Commission to another State Commission: 

A) On its own motion B) On the application of the District Collector C) On the application of the Central Authority D) On the application of the complainant or the opposite party Answer: D) On the application of the complainant or the opposite party

48. An "advertisement" under the Act means:

 A) Only a visual publicity. B) Any audio or visual publicity, representation, or endorsement. C) Only a printed notice. D) Only an endorsement made by a celebrity. Answer: B) Any audio or visual publicity, representation, or endorsement.

49. The Central Government may make rules for the salaries and allowances of the Chief Commissioner and other Commissioners of the Central Authority. 

A) True B) False Answer: A) True

50. What is the maximum number of members a District Commission shall consist of, in addition to the President? 

A) Not less than two and not more than such number as may be prescribed. B) Not less than four and not more than such number as may be prescribed. C) Two members. D) Three members. Answer: A) Not less than two and not more than such number as may be prescribed.

51. An appeal to the State Commission shall be filed within the limits of whose jurisdiction: 

A) The opposite party resides or carries on business. B) The cause of action, wholly or in part, arises. C) The complainant resides or personally works for gain. D) All of the above. Answer: D) All of the above

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52. A "product seller" under the Act does not include:

 A) A manufacturer who is also a product seller. B) A service provider. C) A seller of immovable property. D) An electronic service provider. Answer: C) A seller of immovable property.

53. Which of the following is an example of an "unfair trade practice"? 

A) Making any false or misleading representation concerning the need for any goods or services. B) Refusing to issue a bill or cash memo for goods sold. C) Manufacturing of spurious goods. D) All of the above. Answer: D) All of the above.

54. What is the maximum penalty for a false or misleading advertisement by an endorser?

 A) A fine of ₹10 lakh B) A fine of ₹50 lakh C) A fine of ₹20 lakh D) A fine of ₹5 lakh Answer: A) A fine of ₹10 lakh

55. Who has the power to inquire into or investigate complaints regarding violation of consumer rights as a class, within his jurisdiction?

 A) The Director-General B) The District Collector C) The Chief Commissioner of the Central Authority D) The President of the District Commission Answer: B) The District Collector

56. A "consumer dispute" means a dispute where the person against whom a complaint has been made: 

A) Denies or disputes the allegations contained in the complaint. B) Accepts the allegations contained in the complaint. C) Does not respond to the complaint. D) Refuses to participate in the proceedings. Answer: A) Denies or disputes the allegations contained in the complaint.

57. What is the penalty for a manufacturer or service provider for a subsequent offence of causing a false or misleading advertisement? 

A) Imprisonment for a term which may extend to two years and fine up to ten lakh rupees.                   B) Imprisonment for a term which may extend to five years and fine up to fifty lakh rupees.                C) Imprisonment for a term which may extend to three years and fine up to thirty lakh rupees.             D) Imprisonment for a term which may extend to five years and fine up to ten lakh rupees.         Answer: D) Imprisonment for a term which may extend to five years and fine up to ten lakh rupees.

58. What is the time period within which a complaint filed before the District Commission should be disposed of? 

A) Three months from the date of notice to the opposite party. B) Ninety days from the date of its admission. C) The Act does not specify a time limit. D) As expeditiously as possible. Answer: D) As expeditiously as possible. (The Act specifies it shall be disposed of "as expeditiously as possible" and provides a time limit for a complaint relating to goods where testing is required.)

59. The National Commission's jurisdiction extends to complaints where the value of the goods or services paid as consideration exceeds:

 A) ₹1 crore B) ₹5 crore C) ₹10 crore D) ₹20 crore Answer: C) ₹10 crore

60. An appeal to the Supreme Court from an order of the National Commission must be filed within:

 A) 30 days B) 45 days C) 60 days D) 90 days Answer: A) 30 days