POST OFFICE REGULATIONS – 2024 -9
Chapter X: Miscellaneous Services
1. Question: What is "Data Entry and Digitization" service offered by the Post Office?
a) A service for scanning old photographs. b) A service for converting physical documents into digital format for various government and private organizations. c) A service for digital art creation. d) A service for data analysis.
Answer: b) A service for converting physical documents into digital format for various government and private organizations. (Refer to Regulation 106)
2. Question: What is "Printing and Personalization" service? '
a) A service for printing stamps only. b) A service for printing and personalizing various documents like passbooks, certificates, and ID cards. c) A service for personal photo albums. d) A service for custom-made gifts.
Answer: b) A service for printing and personalizing various documents like passbooks, certificates, and ID cards. (Refer to Regulation 107)
3. Question: What is "Document Management Services" (DMS)?
a) A service for creating new documents. b) A comprehensive solution for managing physical and digital documents throughout their lifecycle. c) A service for document translation. d) A service for legal document review.
Answer: b) A comprehensive solution for managing physical and digital documents throughout their lifecycle. (Refer to Regulation 108)
4. Question: What does "Hybrid Mail" service allow users to do?
a) Send letters and parcels together. b) Electronically transmit messages which are then printed and delivered as physical mail. c) Combine email and text messages. d) Send registered and unregistered mail together.
Answer: b) Electronically transmit messages which are then printed and delivered as physical mail. (Refer to Regulation 109)
5. Question: What is "International Business Post"?
a) A service for sending business letters within India. b) A specialized service for international mail for businesses, offering cost-effective and efficient solutions. c) A service for international trade agreements. d) A service for business meetings abroad.
Answer: b) A specialized service for international mail for businesses, offering cost-effective and efficient solutions. (Refer to Regulation 110)
6. Question: What is "International Bill Mail Service"?
a) A service for paying international bills online. b) A service for sending bills, invoices, and financial statements internationally in bulk. c) A service for international money transfers. d) A service for collecting international payments.
Answer: b) A service for sending bills, invoices, and financial statements internationally in bulk. (Refer to Regulation 111)
7. Question: What is "International Unaddressed Mail"?
a) International mail with no return address. b) A service for sending unaddressed promotional or informational material to international destinations. c) International mail that is lost. d) International mail without a sender. Answer: b) A service for sending unaddressed promotional or informational material to international destinations. (Refer to Regulation 112)
8. Question: What is the primary purpose of the "International Cash on Delivery" (COD) service?
a) To send cash internationally. b) To enable the sender to collect the value of goods from the addressee at the time of delivery for international shipments. c) To offer international money orders. d) To facilitate international bank transfers.
Answer: b) To enable the sender to collect the value of goods from the addressee at the time of delivery for international shipments. (Refer to Regulation 113)
9. Question: What is "International Express Mail Service" (IEMS)?
a) A slower international mail service. b) An international premium service for sending urgent documents and merchandise globally with tracking. c) A service for sending ordinary letters internationally. d) A service for international customs clearance.
Answer: b) An international premium service for sending urgent documents and merchandise globally with tracking. (Refer to Regulation 114)
10. Question: Does "International Express Mail Service" (IEMS) offer insurance as an additional facility?
a) No. b) Yes. c) Only for documents. d) Only for merchandise.
Answer: b) Yes. (Refer to Regulation 114)
11. Question: What is "International Logistics Post"?
a) A service for personal international parcels. b) A service for bulk international mail. c) A comprehensive logistics solution for international freight, including collection, transportation, and delivery. d) A service for international business meetings.
Answer: c) A comprehensive logistics solution for international freight, including collection, transportation, and delivery. (Refer to Regulation 115)
12. Question: What is "International Electronic Money Order" (IEMO)?
a) A digital currency for international payments. b) A service for sending electronic money orders to and from India to select countries. c) An international wire transfer service. d) A service for international online shopping.
Answer: b) A service for sending electronic money orders to and from India to select countries. (Refer to Regulation 116)
13. Question: What is the "Post Office Passport Seva Kendra" (POPSK) specifically mentioned in Chapter X, as compared to Chapter IX?
a) It refers to the same service. b) In Chapter X, it is highlighted as part of 'Other Miscellaneous Services' provided in partnership, while Chapter IX introduced it generally. c) Chapter X refers to international POPSK. d) Chapter X refers to only online POPSK.
Answer: b) In Chapter X, it is highlighted as part of 'Other Miscellaneous Services' provided in partnership, while Chapter IX introduced it generally. (Refer to Regulation 117 - this regulation re-iterates POPSK under 'Other Miscellaneous Services')
Chapter XI: General Provisions Regarding Items
14. Question: When are items ordinarily delivered?
a) Only on weekdays during business hours. b) As soon as possible after arrival. c) Only by appointment. d) Within 24 hours of booking.
Answer: b) As soon as possible after arrival. (Refer to Regulation 118(1))
15. Question: What happens to an item if its delivery cannot be effected for reasons like non-residence of the addressee or refusal to accept?
a) It is kept at the post office indefinitely. b) It is returned to the sender. c) It is destroyed immediately. d) It is transferred to another post office. Answer: b) It is returned to the sender. (Refer to Regulation 119(1))
16. Question: Who is responsible for paying postage on an undeliverable item that is returned to the sender?
a) The addressee. b) The Post Office. c) The sender. d) Both sender and addressee share the cost. Answer: c) The sender. (Refer to Regulation 119(2))
17. Question: Can a postal article addressed to a dead person be delivered?
a) Yes, to any family member. b) Yes, if it contains urgent information. c) No, it shall be returned to the sender or dealt with as unclaimed. d) It can be delivered to the legal heir with proper documentation. Answer: c) No, it shall be returned to the sender or dealt with as unclaimed. (Refer to Regulation 120)
18. Question: Can a postal article addressed to a minor (under 18 years of age) be delivered directly to them?
a) Yes, always. b) No, it shall be delivered to their guardian or parent. c) Only if the minor signs for it. d) It depends on the content of the article.
Answer: b) No, it shall be delivered to their guardian or parent. (Refer to Regulation 121)
19. Question: What is "redirection" of a postal article?
a) Sending an article to a different country. b) Re-transmitting an article to the same addressee at a different address. c) Returning an article to the sender. d) Forwarding an article to a new addressee. Answer: b) Re-transmitting an article to the same addressee at a different address. (Refer to Regulation 122(1))
20. Question: Can a postal article that has been delivered be redirected?
a) Yes, always. b) No, unless it is undeliverable. c) Yes, if the addressee requests it. d) No, once delivered, it cannot be redirected.
Answer: d) No, once delivered, it cannot be redirected. (Refer to Regulation 122(2))
21. Question: What is the rule regarding additional postage for redirected articles?
a) Always free of charge. b) Additional postage is generally not charged for redirection within India, except for parcels. c) Full postage is charged again. d) Only for international redirection.
Answer: b) Additional postage is generally not charged for redirection within India, except for parcels. (Refer to Regulation 123(1) and (2))
22. Question: If a postal article is redirected more than once, is additional postage charged?
a) No, it's always free. b) Yes, full postage for each redirection. c) Only if it's a parcel. d) No, if the Post Office has not been put to additional expense.
Answer: d) No, if the Post Office has not been put to additional expense. (Refer to Regulation 123(1))
23. Question: Who is liable to pay the additional postage on redirected parcels?
a) The sender. b) The addressee. c) The Post Office. d) Both sender and addressee. Answer: b) The addressee. (Refer to Regulation 123(2))
24. Question: What happens if an addressee refuses to pay the additional postage on a redirected parcel?
a) The parcel is delivered anyway. b) The parcel is returned to the sender, who is liable for the charges. c) The parcel is held at the post office indefinitely. d) The parcel is destroyed.
Answer: b) The parcel is returned to the sender, who is liable for the charges. (Refer to Regulation 123(3))
25. Question: Can the sender of a postal article recall it after it has been dispatched?
a) No, never. b) Yes, under specific conditions and by paying a fee. c) Only for international mail. d) Only if it's an ordinary letter.
Answer: b) Yes, under specific conditions and by paying a fee. (Refer to Regulation 124(1))
26. Question: What specific condition must be met for a sender to recall an article or alter its address?
a) The article must have already been delivered. b) The article must still be in the possession of the Post Office. c) The addressee must give consent. d) The sender must provide a new article.
Answer: b) The article must still be in the possession of the Post Office. (Refer to Regulation 124(1))
27. Question: What type of items can generally NOT be recalled or have their address altered by the sender?
a) Registered letters. b) Insured parcels. c) Money Orders. d) Unregistered articles.
Answer: d) Unregistered articles. (Refer to Regulation 124(2))
28. Question: What is the fee for recalling a postal article or altering its address for domestic mail?
a) Rs. 5 b) Rs. 10 c) Rs. 20 d) Rs. 25
Answer: d) Rs. 25 (Refer to SCHEDULE III, TABLE VIII - on page 30.
29. Question: What happens to an article that cannot be delivered and cannot be returned to the sender? a) It is kept at the post office indefinitely. b) It is sent to the Returned Letter Office (RLO). c) It is destroyed immediately. d) It is delivered to a different address.
Answer: b) It is sent to the Returned Letter Office (RLO). (Refer to Regulation 125(1))
30. Question: How long are articles usually retained in the Returned Letter Office (RLO)?
a) 1 month b) 3 months c) 6 months d) 1 year
Answer: b) 3 months (Refer to Regulation 126)
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