POST OFFICE REGULATIONS – 2024 -3
Chapter V: Items with Special Services
1. Question: For what duration will a registered item that cannot be delivered be retained at the post office of destination?
a) 5 days b) 7 days c) 10 days d) 15 days
Answer: b) 7 days (Refer to Regulation 41(1))
2. Question: If the sender of a registered item requests its return before delivery, who pays the return postage?
a) The addressee b) The Post Office c) The sender d) No one, it's free
Answer: c) The sender (Refer to Regulation 42(2))
3. Question: In the case of an uninsured letter-post item containing coins, banknotes, or other valuables, what action will the Post Office take upon detection?
a) Deliver it with a warning. b) Detain it and deal with it as if it were a prohibited item. c) Return it to the sender immediately. d) Impose a fine on the sender.
Answer: b) Detain it and deal with it as if it were a prohibited item. (Refer to Regulation 43(2))
4. Question: Who may register an item at any post office?
a) Only the addressee b) Any person c) Only the sender d) Only authorised government officials Answer: b) Any person (Refer to Regulation 44)
5. Question: What is the maximum liability of the Post Office in case of loss or damage to a registered item that is not insured?
a) Rs. 50 b) Rs. 100 c) Rs. 500 d) No liability
Answer: b) Rs. 100 (Refer to Regulation 45)
6. Question: When is an item compulsorily required to be insured?
a) If it contains any document. b) If it contains coins, banknotes, or any of the valuable articles specified in the regulation. c) If its weight exceeds 1 kg. d) If it is an international item.
Answer: b) If it contains coins, banknotes, or any of the valuable articles specified in the regulation. (Refer to Regulation 47(1))
7. Question: What is the maximum amount for which an item may be insured?
a) Rs. 50,000 b) Rs. 1,00,000 c) Rs. 5,00,000 d) Rs. 10,00,000
Answer: b) Rs. 1,00,000 (Refer to Regulation 47(2))
8. Question: If a sender hands over an insured article and declares a value higher than the actual contents, what is the consequence?
a) The article is delivered as usual. b) The sender is prosecuted. c) The Post Office may refuse to accept it, or if accepted, may return it to the sender. d) The addressee has to pay a penalty.
Answer: c) The Post Office may refuse to accept it, or if accepted, may return it to the sender. (Refer to Regulation 48(2))
9. Question: How must an insured article containing coin, bullion, or jewellery be packed?
a) In a soft paper wrapper. b) In a strong double cover, sealed with not less than four seals of the same description. c) In a transparent plastic bag. d) In an ordinary cloth bag.
Answer: b) In a strong double cover, sealed with not less than four seals of the same description. (Refer to Regulation 49(a))
10. Question: What is the specific type of seal required for packing an insured article according to Regulation 49?
a) Any adhesive tape. b) A personal wax seal or lead seal bearing a private mark. c) A sticker from the Post Office. d) A paper clip.
Answer: b) A personal wax seal or lead seal bearing a private mark. (Refer to Regulation 49(a))
11. Question: If the seals on an insured item delivered to an addressee are found to be damaged, what action should the Post Office take?
a) Deliver it without comment. b) Decline delivery. c) Take a proper acknowledgment from the addressee after the contents have been checked in the presence of the delivery staff. d) Return it to the sender immediately.
Answer: c) Take a proper acknowledgment from the addressee after the contents have been checked in the presence of the delivery staff. (Refer to Regulation 50(2))
12. Question: What is the maximum liability of the Post Office in case of loss or damage to an insured article?
a) Rs. 500 b) The value of the article as declared by the sender. c) The postage paid. d) Rs. 1,00,000 Answer: b) The value of the article as declared by the sender. (Refer to Regulation 52)
13. Question: What is the purpose of an "Advice of Delivery" (AD) service?
a) To inform the sender about delayed delivery. b) To provide the sender with an acknowledgment signed by the addressee. c) To request the return of an item. d) To track the item online.
Answer: b) To provide the sender with an acknowledgment signed by the addressee. (Refer to Regulation 53)
14. Question: What is the prescribed fee for an Advice of Delivery (AD) for domestic registered items?
a) Rs. 1 b) Rs. 2 c) Rs. 3 d) Rs. 5
Answer: c) Rs. 3 (Refer to Regulation 53(2))
15. Question: If an Advice of Delivery for a domestic item is not received back by the sender within a specified period, what can the sender do?
a) Claim a refund. b) Apply for a duplicate Advice of Delivery free of charge within three months from the date of booking. c) Send another item. d) Contact the addressee directly.
Answer: b) Apply for a duplicate Advice of Delivery free of charge within three months from the date of booking. (Refer to Regulation 53(3))
16. Question: What is "Cash on Delivery" (COD) service?
a) A service where items are paid for by the sender at the time of booking. b) A service where the Post Office collects the value of the item from the addressee at the time of delivery. c) A service for sending money only. d) A service for urgent delivery.
Answer: b) A service where the Post Office collects the value of the item from the addressee at the time of delivery. (Refer to Regulation 54(1))
17. Question: What is the maximum amount that can be collected under the Cash on Delivery (COD) service?
a) Rs. 10,000 b) Rs. 25,000 c) Rs. 50,000 d) Rs. 1,00,000
Answer: c) Rs. 50,000 (Refer to Regulation 54(2))
18. Question: What must the sender subscribe to for an item to be accepted under the Cash on Delivery (COD) service?
a) Only Speed Post. b) Speed Post or Registered Post. c) Only Registered Post. d) Ordinary Post. Answer: b) Speed Post or Registered Post. (Refer to Regulation 54(3))
19. Question: When must the addressee pay the amount due on a Cash on Delivery (COD) item?
a) After opening the item. b) At the time of delivery. c) Within 24 hours of delivery. d) Upon receipt of an invoice.
Answer: b) At the time of delivery. (Refer to Regulation 56)
20. Question: How long will a Cash on Delivery (COD) item be retained at the post office of destination if it cannot be delivered initially?
a) 3 days b) 5 days c) 7 days d) 10 days
Answer: c) 7 days (Refer to Regulation 57(1))
21. Question: If a Cash on Delivery (COD) item is returned to the sender as undeliverable, who is liable for the postage, registration, and commission charges?
a) The addressee. b) The Post Office. c) The sender. d) Both sender and addressee equally.
Answer: c) The sender. (Refer to Regulation 58)
22. Question: What is "Post Box" service?
a) A service for sending large parcels. b) A service providing a lockable receptacle at a post office for receiving postal articles. c) A service for urgent mail delivery. d) A service for international correspondence only.
Answer: b) A service providing a lockable receptacle at a post office for receiving postal articles. (Refer to Regulation 59)
23. Question: What kind of items can be delivered through a Post Box?
a) All types of articles, including accountable items. b) Only unregistered and uninsured items. c) Only parcels. d) Only letters.
Answer: b) Only unregistered and uninsured items. (Refer to Regulation 60)
24. Question: Who is the "Post Bag" service intended for?
a) Individual customers. b) Those who desire to receive their unregistered mail in bulk at frequent intervals. c) International travelers. d) People sending parcels.
Answer: b) Those who desire to receive their unregistered mail in bulk at frequent intervals. (Refer to Regulation 61)
25. Question: What is the fee structure for hiring a Post Box and a Post Bag in combination for one year?
a) Rs. 100 b) Rs. 150 c) Rs. 200 d) Rs. 250 Answer: d) Rs. 250 (Refer to Regulation 63 and the table in SCHEDULE I, TABLE III - this table falls on page 16, which is within the 11-20 range)
26. Question: What is the maximum weight for a Registered Letter item?
a) 200 grams b) 500 grams c) 1 kg d) 2 kg Answer: d) 2 kg (Refer to SCHEDULE I, TABLE II - this table falls on page 16, which is within the 11-20 range)
27. Question: What is the annual fee for hiring a Post Box and a Post Bag separately for one year?
a) Post Box: Rs. 150, Post Bag: Rs. 150 b) Post Box: Rs. 200, Post Bag: Rs. 200 c) Post Box: Rs. 250, Post Bag: Rs. 250 d) Post Box: Rs. 150, Post Bag: Rs. 200
Answer: d) Post Box: Rs. 150, Post Bag: Rs. 200 (Refer to SCHEDULE I, TABLE III -
28. Question: What is the rate of postage for a postcard (single)?
a) Rs. 0.50 b) Rs. 1.00 c) Rs. 2.00 d) Rs. 3.00
Answer: a) Rs. 0.50 (Refer to SCHEDULE I, TABLE I - on page 15)
29. Question: What is the postage for a letter not exceeding 20 grams?
a) Rs. 5.00 b) Rs. 10.00 c) Rs. 15.00 d) Rs. 20.00 Answer: a) Rs. 5.00 (Refer to SCHEDULE I, TABLE I - on page 15)
30. Question: For a letter exceeding 20 grams, what is the additional postage for every additional 20 grams or fraction thereof?
a) Rs. 2.00 b) Rs. 3.00 c) Rs. 5.00 d) Rs. 10.00
Answer: c) Rs. 5.00 (Refer to SCHEDULE I, TABLE I - on page 15)
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