POST OFFICE REGULATIONS – 2024 -10
31. Question: What is the general rule regarding examination of articles by the Post Office?
a) Post Office employees are strictly prohibited from examining any article. b) Articles may be examined if there is reason to believe they contain prohibited goods or are liable to customs duty. c) All articles are routinely opened and examined. d) Only articles with damaged packaging are examined. Answer: b) Articles may be examined if there is reason to believe they contain prohibited goods or are liable to customs duty. (Refer to Regulation 127)
32. Question: What happens if an article is found to contain anything prohibited by law after examination?
a) It is delivered with a warning. b) It is detained and referred to the appropriate authorities. c) It is returned to the sender. d) It is destroyed immediately.
Answer: b) It is detained and referred to the appropriate authorities. (Refer to Regulation 127)
33. Question: What is "detention" of an article by the Post Office?
a) Holding an article for delivery. b) The act of holding an article for specific reasons such as being unpaid, containing prohibited content, or requiring customs clearance. c) Keeping an article in storage. d) Holding an article for return to sender.
Answer: b) The act of holding an article for specific reasons such as being unpaid, containing prohibited content, or requiring customs clearance. (Refer to Regulation 128)
34. Question: Can a postal article be redirected or returned to sender if it is under detention?
a) Yes, always. b) No, not until the reason for detention is cleared. c) Only if the sender pays a fee. d) Only if the addressee requests it.
Answer: b) No, not until the reason for detention is cleared. (Refer to Regulation 129)
Chapter XII: Complaints
35. Question: What is the primary purpose of Chapter XII?
a) To define postal services. b) To outline the procedure for lodging and handling complaints related to Post Office services. c) To describe financial services. d) To detail international mail.
Answer: b) To outline the procedure for lodging and handling complaints related to Post Office services. (Refer to the Chapter heading on page 46)
36. Question: Within what period should a complaint regarding an unregistered article be lodged from the date of posting?
a) Within 7 days. b) Within 1 month. c) Within 3 months. d) Within 6 months. Answer: d) Within 6 months. (Refer to Regulation 130(a))
37. Question: Within what period should a complaint regarding a registered, insured, or Speed Post article be lodged from the date of posting?
a) Within 3 months. b) Within 6 months. c) Within 1 year. d) Within 2 years.
Answer: c) Within 1 year. (Refer to Regulation 130(b))
38. Question: Within what period should a complaint regarding a Money Order be lodged from the date of issue?
a) Within 3 months. b) Within 6 months. c) Within 1 year. d) Within 2 years.
Answer: c) Within 1 year. (Refer to Regulation 130(c))
39. Question: What information should generally be included when lodging a complaint about a postal article?
a) Only the sender's name. b) Type of article, date of posting, office of posting, and office of address. c) Only the nature of the content. d) Only the postage paid.
Answer: b) Type of article, date of posting, office of posting, and office of address. (Refer to Regulation 131)
40. Question: What is the maximum liability of the Post Office for loss or damage to an uninsured Money Order?
a) Rs. 500 b) Rs. 1000 c) The amount of the Money Order, subject to a maximum of Rs. 1000. d) No liability.
Answer: c) The amount of the Money Order, subject to a maximum of Rs. 1000. (Refer to Regulation 133(c))
41. Question: What is the liability of the Post Office in case of loss or damage to a Speed Post article?
a) No liability. b) Double the Speed Post charges or Rs. 1000, whichever is less. c) Full value of the content. d) Only the commission paid.
Answer: b) Double the Speed Post charges or Rs. 1000, whichever is less. (Refer to Regulation 133(d))
42. Question: What is the liability of the Post Office for loss or damage to a Post Office Savings Bank Pass Book?
a) Full replacement cost. b) No liability, as it's a document. c) The actual amount lost up to a maximum of Rs. 2000. d) Only if it was registered.
Answer: c) The actual amount lost up to a maximum of Rs. 2000. (Refer to Regulation 133(e))
43. Question: What is the liability of the Post Office for loss or damage to a Business Parcel or Express Parcel?
a) Rs. 500 b) Rs. 1000 c) Rs. 5000 d) Rs. 5000 or the actual loss, whichever is less.
Answer: d) Rs. 5000 or the actual loss, whichever is less. (Refer to Regulation 133(f))
44. Question: What is the liability of the Post Office for loss or damage to a Logistics Post item?
a) Rs. 1000 b) Rs. 5000 c) Rs. 10,000 d) Rs. 5000 per consignment.
Answer: d) Rs. 5000 per consignment. (Refer to Regulation 133(g))
45. Question: What is the liability of the Post Office for loss or damage to a Bill Mail Service article? a) Rs. 10 b) Rs. 20 c) Rs. 30 d) No liability.
Answer: d) No liability. (Refer to Regulation 133(h))
46. Question: What is the liability of the Post Office for loss or damage to an e-Post article?
a) Rs. 10 b) Rs. 20 c) Rs. 30 d) No liability.
Answer: d) No liability. (Refer to Regulation 133(i))
47. Question: What is the liability of the Post Office for loss or damage to a Direct Post article?
a) Rs. 10 b) Rs. 20 c) Rs. 30 d) No liability. Answer: d) No liability. (Refer to Regulation 133(j))
48. Question: What is the liability of the Post Office for loss or damage to a Media Post article?
a) Rs. 10 b) Rs. 20 c) Rs. 30 d) No liability. Answer: d) No liability. (Refer to Regulation 133(k))
49. Question: What is the liability of the Post Office for loss or damage to a Greetings Post article?
a) Rs. 10 b) Rs. 20 c) Rs. 30 d) No liability. Answer: d) No liability. (Refer to Regulation 133(l))
50. Question: What is the liability of the Post Office for loss or damage to a Post Office Savings Certificate?
a) The value of the certificate. b) Rs. 1000 c) Rs. 2000 d) No liability. Answer: d) No liability. (Refer to Regulation 133(m) - since it is not explicitly mentioned with liability, and it falls under small savings which generally have different compensation rules)
51. Question: What is the liability of the Post Office for loss or damage to a Philatelic Bureau article?
a) Rs. 100 b) Rs. 500 c) The actual loss up to Rs. 1000. d) No liability. Answer: d) No liability. (Refer to Regulation 133(n))
52. Question: Is the Post Office liable for loss or damage caused by fraud committed by the sender or addressee?
a) Yes, always. b) No. c) Only if the fraud is minor. d) Only if it's an international item.
Answer: b) No. (Refer to Regulation 134(a))
53. Question: Is the Post Office liable for loss or damage due to errors in addressing?
a) Yes, always. b) No. c) Only if the error is minor. d) Only if it's an insured item.
Answer: b) No. (Refer to Regulation 134(b))
54. Question: Is the Post Office liable for loss or damage due to the sender violating any Post Office Act or Rules?
a) Yes, always. b) No. c) Only if the violation is minor. d) Only if it's an international item.
Answer: b) No. (Refer to Regulation 134(c))
55. Question: Is the Post Office liable for loss or damage to articles prohibited from transmission by post?
a) Yes, always. b) No. c) Only if the Post Office accepted them by mistake. d) Only if they are not dangerous.
Answer: b) No. (Refer to Regulation 134(d))
56. Question: Is the Post Office liable for loss or damage to fragile, perishable, or sensitive articles if they were not properly packed?
a) Yes, always. b) No. c) Only if the Post Office was aware of the contents. d) Only if they were insured.
Answer: b) No. (Refer to Regulation 134(e))
57. Question: Is the Post Office liable for loss or damage due to Force Majeure events?
a) Yes, always. b) No. c) Only if the event was localized. d) Only if the Post Office failed to act. Answer: b) No. (Refer to Regulation 134(f))
58. Question: What is the maximum period within which a claim for compensation for a registered or insured article must be preferred?
a) 1 month b) 3 months c) 6 months d) 1 year
Answer: c) 6 months (Refer to Regulation 135(1)(a))
59. Question: What is the maximum period within which a claim for compensation for a Speed Post article must be preferred?
a) 1 month b) 3 months c) 6 months d) 1 year
Answer: c) 6 months (Refer to Regulation 135(1)(b))
60. Question: What is the maximum period within which a claim for compensation for a Money Order must be preferred?
a) 1 month b) 3 months c) 6 months d) 1 year
Answer: c) 6 months (Refer to Regulation 135(1)(c))
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