24. Guidelines for outsourcing
• This order outlines guidelines for outsourcing services within the Department of Post, aiming to reduce costs while maintaining efficiency and control.
• Outsourcing should prioritize economy and expertise, focusing on outcomes rather than manpower, and must never compromise control over operations, data, assets, or security. The selection of registered agencies should be done through open tenders, following GFR 2005 rules, and scrutinized by a departmental committee.
• Contracts can be terminated for misrepresentation or non-compliance.
• These engagements are temporary, with agencies responsible for absorbing statutory wage increases and ensuring compliance with labor laws.
• Services must be provided as required, with immediate substitutes for absent personnel and potential penal action for negligence.
• Contracted personnel must adhere to office discipline, with their antecedents verified by the agency, and payments are contingent on satisfactory service, with no escalation clauses allowed during the contract period.
• இந்த உத்தரவு, செலவுகளைக் குறைக்கும் அதே வேளையில் செயல்திறன் மற்றும் கட்டுப்பாட்டைப் பராமரிப்பதை நோக்கமாகக் கொண்டு, தபால் துறையில் சேவைகளை அவுட்சோர்சிங் செய்வதற்கான வழிகாட்டுதல்களை கோடிட்டுக் காட்டுகிறது.
• அவுட்சோர்சிங் பொருளாதாரத்திற்கும் நிபுணத்துவத்திற்கும் முன்னுரிமை அளிக்க வேண்டும், மனித சக்தியை விட விளைவுகளில் கவனம் செலுத்த வேண்டும், மேலும் செயல்பாடுகள், தரவு, சொத்துக்கள் அல்லது பாதுகாப்பின் மீது கட்டுப்பாட்டை ஒருபோதும் சமரசம் செய்யக்கூடாது.
• பதிவுசெய்யப்பட்ட நிறுவனங்களின் தேர்வு, GFR 2005 விதிகளின்படி, திறந்த டெண்டர்கள் மூலம் செய்யப்பட வேண்டும்,
• மேலும் ஒரு துறை குழுவால் ஆய்வு செய்யப்பட வேண்டும். தவறான பிரதிநிதித்துவம் அல்லது இணங்காமைக்காக ஒப்பந்தங்கள் நிறுத்தப்படலாம்.
• இந்த ஒப்பந்தங்கள் தற்காலிகமானவை, சட்டப்பூர்வ ஊதிய உயர்வு மற்றும் தொழிலாளர் சட்டங்களுக்கு இணங்குவதை உறுதிசெய்யும் பொறுப்பு நிறுவனங்களுக்கு உள்ளது. தேவைக்கேற்ப சேவைகள் வழங்கப்பட வேண்டும், இல்லாத பணியாளர்களுக்கு உடனடி மாற்றுகளுடன், மற்றும் அலட்சியத்திற்கு அபராத நடவடிக்கை எடுக்கப்படலாம்.
• ஒப்பந்த பணியாளர்கள் அலுவலக ஒழுக்கத்தை கடைபிடிக்க வேண்டும், அவர்களின் பின்னணி நிறுவனத்தால் சரிபார்க்கப்பட வேண்டும்,
• மேலும் ஒப்பந்த காலம் முழுவதும் எந்த அதிகரிப்பு விதிகளும் அனுமதிக்கப்படாமல், திருப்திகரமான சேவைக்கு உட்பட்டு பணம் செலுத்தப்படும்.
ORDER
Outsourcing has emerged as one of the management options for delivery of services at reduced cost. Various Ministries/Departments of the Government of India including DOP have contracted out some services by outsourcing. Services have been outsourced in many areas of work primarily in housekeeping, secretarial services as well as data entry. Defining basic principles as part of the policy on outsourcing including laying down of norms and parameters for outsourcing has been engaging attention of the Department for some time past.
2. The issue has been considered and the following guidelines are laid down on outsourcing:-
(a) Principles of efficiency and economy should be the top guiding principle while outsourcing of awarding work on contractual basis. Work can be outsourced if the burden of cost is reduced and the work can be done with more expertise and lesser investment of resources subject to Department having complete control over the operations, data, assets and security.
(b) Any outsourcing proposal that compromises with the control mechanism, however, efficient or economic it may be, should not be pursued.
(c) Work should be outsourced rather than manpower. Therefore, outcomes need be prescribed rather than the number of workers required for the work proposed to be outsourced.
(d) The competent authority for outsourcing would prescribe qualifications as per the requirement/nature of the job.
3. Terms and conditions that could serve as guiding principle for outsourcing while engaging labour on contractual basis are laid down at Annexure I. The list of terms and conditions is not exhaustive and any new conditions specific to the area of services proposed to be outsourced may be incorporated by the concerned authority.
ANNEXURE - I
Terms and Conditions
The following terms and conditions are prescribed to be laid down while engaging labour on contractual basis.
(i) Outsourcing should be made through a registered/licensed agency/company after verifying its genuineness and capability of providing trustworthy and skilled manpower as per the requirement.
(ii) Selection of the agency should be made after calling of tenders as per Rules No. 179, 180 & 181 of GFR 2005 from the open market and duly scrutinized/recommended by a constituted Departmental Committee with concurrence of IFW/CFA as the case may be.
(iii) The Principal employer who awards the work to the agency/company/contractor should have full powers to cancel the contract after giving him an opportunity of show cause, if at a later date it is found that a license has been obtained by the contractor by misrepresenting or suppression of any material fact or the holder of a license has without reasonable cause failed to comply with the conditions of the tender.
(iv) The engagement does not confer any right for continuation or extension of the contract on any account. This will purely be short term temporary arrangement on contractual basis. Any statutory increase in wages/DA etc. is to be absorbed by the agency.
(v) The agency shall also comply with all laws in relation to its employees including payment of minimum wages as laid down by or under any law.
(vi) The services may be provided on all working days or any holidays when staff attend duty on that day. The selected agency will immediately; provide a substitute in the event of any person remaining absent himself from the job due to personal reasons. On urgent requirement, contractor will have to provide services even on holidays/Saturday/Sunday at the required site. Negligence on this account may lead to penal action against the contractor as deemed by the Principal Employer.
(vii) It may also be ensured that the person engaged will observe office discipline and decorum and may not misbehave with any official. It may be ensured that the antecedents of person engaged are properly verified from the police authorities by the contractor who will furnish a certificate to this effect.
(viii) The payment to such engaged contract labourers will be subject to discharging of satisfactory service which may be certified by the officers/sections where they are engaged. Escalation clause shall not be accepted on any ground during the period the contract is in force.
(DG (P) No.1-10/2009-PCC dated 04.09.2009)
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