மகிழ்ச்சியான தருணம் - பேரவை முகாம் பயிற்சியாளர்களுக்கு மனமார்ந்த வாழ்த்துக்கள்!!!

 Leadership skills --- "Taking Responsibility."

1. Recognizing the "Victim Mentality":

• Identifying "Victim" Statements: We often hear phrases like "They made me do it," "It's not my fault," or "They should have..." These statements exemplify a victim mentality.
• Shifting the Focus: Instead of focusing on external factors and blaming others, individuals need to shift their focus to their own actions and how they can influence the situation.

2. The Power of "QBQ" (Question Behind the Question):

• Moving Beyond Complaints: Instead of asking "Why is this happening to me?" or "When will they fix this?", ask questions like:
• "How can I solve this problem?"
• "What steps can I take to improve this situation?"
• "What resources can I leverage to overcome this obstacle?"
• Taking Ownership: By asking "QBQ" questions, individuals take ownership of their situation and empower themselves to find solutions.

3. The Example of Srimathi:

• Going Beyond Job Description: Srimathi, the sales clerk, went above and beyond her expected duties by proactively helping the customer.
• Demonstrating Customer Service Excellence: Her actions showcased a strong customer service orientation and built customer loyalty.
• Taking Initiative: Srimathi took initiative and demonstrated a proactive approach to problem-solving.

4. Applying Personal Responsibility in the Workplace:

• Focus on "I" Statements: Instead of saying "My team isn't performing well," try saying "How can I better support my team's success?"
• Proactive Problem-Solving: Identify challenges and proactively seek solutions.
• Taking Initiative: Don't wait for instructions. Look for opportunities to contribute and make a difference.
• Building Positive Relationships: Treat colleagues, subordinates, and superiors with respect and consideration.

5. Benefits of Taking Responsibility:

• Increased Control: Taking responsibility empowers individuals to feel more in control of their circumstances.
• Improved Performance: A focus on personal responsibility leads to greater accountability and improved performance.
• Enhanced Relationships: Building positive relationships through proactive and helpful behavior fosters trust and respect.
• Increased Job Satisfaction: Taking ownership of one's work can lead to greater job satisfaction and a sense of accomplishment.

By embracing personal responsibility, individuals can become more effective, successful, and fulfilled in both their personal and professional lives.