POST OFFICE REGULATIONS – 2024 -14
Chapter XV: Payment of Compensation
1. Question: In what currency is compensation for loss or damage to an insured international article paid?
a) Indian Rupees only. b) Special Drawing Rights (SDR). c) US Dollars. d) Euros.
Answer: b) Special Drawing Rights (SDR). (Refer to Regulation 177)
2. Question: What is the maximum compensation paid for loss or damage to a registered international letter or postcard?
a) SDR 10 b) SDR 20 c) SDR 30 d) SDR 50
Answer: c) SDR 30. (Refer to Regulation 178(a))
3. Question: What is the maximum compensation paid for loss or damage to a registered international small packet?
a) SDR 10 b) SDR 20 c) SDR 30 d) SDR 50
Answer: c) SDR 30. (Refer to Regulation 178(b))
4. Question: What is the maximum compensation paid for loss or damage to a registered international printed paper?
a) SDR 10 b) SDR 20 c) SDR 30 d) SDR 50
Answer: c) SDR 30. (Refer to Regulation 178(c))
5. Question: What is the maximum compensation paid for loss or damage to an international parcel?
a) SDR 30 or SDR 40, depending on the weight. b) SDR 50 or SDR 70, depending on the weight. c) SDR 40 for parcels up to 5 kg, and SDR 80 for parcels over 5 kg. d) SDR 100 for all parcels.
Answer: c) SDR 40 for parcels up to 5 kg, and SDR 80 for parcels over 5 kg. (Refer to Regulation 178(d))
6. Question: What is the maximum compensation paid for loss or damage to an international Express Mail Service (EMS) article?
a) SDR 10 b) SDR 20 c) SDR 30 d) SDR 40
Answer: d) SDR 40. (Refer to Regulation 178(e))
a) Only the Post Office in the country of origin. b) Only the Post Office in the country of destination. c) Both the Post Office in the country of origin and the country of destination. d) An independent international body.
Answer: c) Both the Post Office in the country of origin and the country of destination. (Refer to Regulation 179)
8. Question: What happens if the responsibility for loss or damage of an international article cannot be determined?
a) Compensation is paid by the Post Office of origin. b) Compensation is paid by the Post Office of destination. c) The two postal administrations concerned share the cost of compensation equally. d) No compensation is paid.
Answer: c) The two postal administrations concerned share the cost of compensation equally. (Refer to Regulation 180)
Chapter XVI: Licensing of Postal Operators
9. Question: What is "Licensing of Postal Operators" according to these regulations?
a) Granting permission to Post Office employees to deliver mail. b) Granting licenses to private entities to operate postal services within India. c) Granting licenses for international courier services. d) Granting licenses for online parcel booking.
Answer: b) Granting licenses to private entities to operate postal services within India. (Refer to Regulation 181)
10. Question: Is it mandatory for a postal operator (other than the Department of Posts) to obtain a license to provide postal services in India?
a) No, not for all services. b) Yes, for all postal services. c) Only for international services. d) Only for express services. Answer: b) Yes, for all postal services. (Refer to Regulation 182)
11. Question: Who is the licensing authority for postal operators in India?
a) The Ministry of Communications. b) The Director General. c) The Central Government. d) The State Government.
Answer: b) The Director General. (Refer to Regulation 183)
12. Question: What is the validity period of a license granted to a postal operator?
a) 1 year. b) 3 years. c) 5 years. d) As specified in the license, not exceeding 10 years.
Answer: d) As specified in the license, not exceeding 10 years. (Refer to Regulation 184)
13. Question: Can a license for a postal operator be renewed?
a) No. b) Yes, upon application and fulfilling conditions. c) Only once. d) Only for short periods. Answer: b) Yes, upon application and fulfilling conditions. (Refer to Regulation 185)
14. Question: Can a license granted to a postal operator be suspended or revoked?
a) No, once granted it is permanent. b) Yes, under certain conditions such as violation of terms or public interest. c) Only by court order. d) Only if the operator ceases operations.
Answer: b) Yes, under certain conditions such as violation of terms or public interest. (Refer to Regulation 186)
15. Question: What is the purpose of "Universal Service Obligation" (USO) for licensed postal operators?
a) To provide services only in profitable areas. b) To ensure postal services are available throughout the country, including remote areas, at affordable rates. c) To provide services only to government entities. d) To focus on international mail.
Answer: b) To ensure postal services are available throughout the country, including remote areas, at affordable rates. (Refer to Regulation 187)
16. Question: Are licensed postal operators required to contribute to the Universal Service Obligation Fund?
a) No. b) Yes. c) Only if they are profitable. d) Only large operators. Answer: b) Yes. (Refer to Regulation 188)
17. Question: What is the purpose of "Standards of Service" for licensed postal operators?
a) To define advertising guidelines. b) To ensure a consistent level of quality, efficiency, and reliability in postal services provided. c) To set pricing rules. d) To regulate employee salaries.
Answer: b) To ensure a consistent level of quality, efficiency, and reliability in postal services provided. (Refer to Regulation 189)
18. Question: Who determines the "Standards of Service" for postal operators?
a) The individual postal operator. b) The Director General. c) An international body. d) The customers. Answer: b) The Director General. (Refer to Regulation 189)
19. Question: Are licensed postal operators required to submit periodical reports to the Director General?
a) No. b) Yes. c) Only if there are complaints. d) Only once a year.
Answer: b) Yes. (Refer to Regulation 190)
20. Question: What kind of information might be included in the periodical reports submitted by postal operators?
a) Only financial data. b) Information on service quality, volume of mail, and compliance with license conditions. c) Only customer feedback. d) Only marketing strategies.
Answer: b) Information on service quality, volume of mail, and compliance with license conditions. (Refer to Regulation 190)
21. Question: Can the Director General conduct inspections of licensed postal operators?
a) No. b) Yes, to ensure compliance with regulations. c) Only with prior court approval. d) Only if there is a major issue.
Answer: b) Yes, to ensure compliance with regulations. (Refer to Regulation 191)
22. Question: What is "Settlement of Disputes" in the context of licensed postal operators?
a) Only disputes between operators. b) A mechanism for resolving disputes between the Post Office and licensed postal operators, or between operators and customers. c) Only customer complaints. d) Only disputes with international partners.
Answer: b) A mechanism for resolving disputes between the Post Office and licensed postal operators, or between operators and customers. (Refer to Regulation 192)
23. Question: What mechanism is specified for dispute resolution?
a) Only legal action. b) Conciliation, mediation, or arbitration as prescribed. c) Only direct negotiation. d) Only customer service resolution.
Answer: b) Conciliation, mediation, or arbitration as prescribed. (Refer to Regulation 192)
24. Question: Can a licensed postal operator transfer or assign its license to another entity?
a) Yes, freely. b) No. c) Yes, with prior written approval of the Director General. d) Only to a subsidiary company.
Answer: c) Yes, with prior written approval of the Director General. (Refer to Regulation 193)
25. Question: What is the rule regarding "Confidentiality" for licensed postal operators?
a) They can share customer data freely. b) They must maintain the confidentiality of customer information and mail content. c) Confidentiality is only for registered mail. d) Confidentiality rules apply only to Post Office staff.
Answer: b) They must maintain the confidentiality of customer information and mail content. (Refer to Regulation 194)
26. Question: What is the legal framework governing licensed postal operators?
a) Only the specific license agreement. b) The Post Office Act, 2023, these regulations, and other applicable laws. c) Only international postal conventions. d) Only internal company policies.
Answer: b) The Post Office Act, 2023, these regulations, and other applicable laws. (Refer to Regulation 195)
Chapter XVII: Miscellaneous Provisions
27. Question: What is the "Power to Exempt" provision?
a) The power to exempt certain articles from postage fees. b) The power of the Central Government to exempt any postal article or class of articles from the provisions of the Act or these regulations. c) The power to exempt certain individuals from postal rules. d) The power to exempt certain Post Offices from operating.
Answer: b) The power of the Central Government to exempt any postal article or class of articles from the provisions of the Act or these regulations. (Refer to Regulation 196)
28. Question: What is the "Power to Make Rules" provision?
a) The power of Post Office employees to make their own rules. b) The power of the Central Government to make rules for carrying out the purposes of the Act. c) The power of the Director General to make rules for specific services. d) The power of States to make their own postal rules. Answer: b) The power of the Central Government to make rules for carrying out the purposes of the Act. (Refer to Regulation 197)
29. Question: What is the purpose of "Power to Remove Difficulties" provision?
a) To solve customer complaints quickly. b) To enable the Central Government to resolve any difficulties arising in giving effect to the provisions of the Act or these regulations. c) To help Post Office staff with operational difficulties. d) To remove obstacles in international mail.
Answer: b) To enable the Central Government to resolve any difficulties arising in giving effect to the provisions of the Act or these regulations. (Refer to Regulation 198)
30. Question: What is the "Repeal and Saving" provision?
a) It means previous regulations are still fully in force. b) It specifies which previous rules or acts are repealed and clarifies the saving of actions taken under them. c) It describes how to save money on postage. d) It explains how to store old postal records.
Answer: b) It specifies which previous rules or acts are repealed and clarifies the saving of actions taken under them. (Refer to Regulation 199)
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