GURU’S DAILY INSIGHT
UNAUTHORIZED CANVASSING OF BUSINESS BY AGENTS:
Ø separate business hours for acceptance of business from agents during the business hours of the post offices shall be fixed.
Ø It should be ensured that under no circumstances, service to the general public is affected due to the fixing of separate business hours for agents. Further, the Postmasters shall also accept the agents’ transactions beyond the hours fixed for agents during the business hours, whenever there is no rush at the counter for transactions.
Ø The agents should be provided cooperation by postal staff whenever they attend the post office to transact their business during business hours fixed for them. They should be treated with all courtesy and allowed to come inside the post office public hall during their business hours.
Ø In case involvement of any agent is established in any fraud case, the appointing authority should immediately be asked to cancel his/her agency and all post offices in the Division should be directed not to accept any further business from that agent, by the Divisional Head. In addition to this, his/her name should be displayed in the premises of all Post Offices in the Division clearly stating that Post Office has suspended business with the concerned Agent
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