· If individual has not received a reply within one month he can ask for an interview with the next higher authority
· Such officer should immediately take action without delay.
·
Representation
against orders of immediate superiors should be dealt with expeditiously as
possible.
·
Those
representations should also be considered within one month.
·
The time limit
is not applied in case represented again after disposal of earlier
representation on the same subject.
·
Appeals and
petitions receive prompt attention and disposed within a reasonable time.
·
If those could
not be disposed within 1 month an acknowledgment or interim reply should sent
to the individual.
OM No. 25/34/68- Estt (A) dated 20.12.1968
·
Submission of
representations by passing the channel of communication can be treated as
unbecoming of a Govt servant. This includes all forms of communications
including through e mails or public grievances portal etc. (OM No
11013/08/2013-Estt A III dated 6.6.2013 & 31.8.2015)
·
Advance copies
of representation which does not show that all means of securing attention or
redress from the lower authorities tried and exhausted should be ignored or
rejected summarily.
·
If the advance
copy of the representation exhibits the efforts or trial or exhaustion it
should be examined. It can be referred to lower authority for reports and
comments.
·
Ordinarily there
is no justification for passing orders without ascertaining the comments of the
appropriate authority. (OM 118/52-Ests dated 30.4.1952)
·
No notice should
be taken of a representation submitted by a relative on service matter.
·
The only
exception that in case of death or physical disability and the official could
not represent – In such cases the relative can represent. (OM
No.25/21/63-Ests(A) dated 19.9.1963)
·
Disciplinary
action may be taken against those violating these instructions (OM No
11013/7/1999-Estt A dated 1.11.1999 & 11013/08/2013-Estt A III dated
6.6.2013)
·
Govt servants
can seek redress through legal for which no permission is required.
(OM No.25/3/59-Ests (A) dated 21.4.1959 & 25/29/63-Ests(A)
dated 26.11.1963)
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