POST OFFICE REGULATIONS – 2024 -1

 134. PA Exam Materials – Volume VI Part I & Miscellaneous Rules - 15
B.Rameshu, Divisional Secretary, AIPEU Group C, Tiruppattur Division

Unclaimed Articles (General Procedures)
• Before forwarding unclaimed articles to the RLO, the cause of non-delivery must be clearly marked in red ink on them. The entries should be initialed and dated by the official marking them, and all articles should be impressed with the date stamp on the date of dispatch.
• Remarks such as ‘left India’, ‘left’, ‘not known’, ‘not claimed’, ‘deceased’, or ‘refused’ should be used as appropriate and legibly written on the address side of the article.
• For inland registered articles or unregistered parcels remaining unclaimed, in addition to the above treatment, if the article cannot be redirected to the sender, it should be forwarded to the RLO through the post office at the Headquarter of the circle with acknowledgment if any.
• For a registered article, a note showing its disposal manner should be made in the addressee’s receipt or on the delivery slip against the relevant entry. The addressee’s receipt for the article should be filed with the registered or parcel list.
• If the unclaimed article is a foreign registered letter mail article, the Registered Assistant should indicate the reason for non-delivery on the front side of the article.
• If a foreign parcel originally posted in India has been treated as unclaimed in the destination country and is returned to the Indian office of exchange, it should be forwarded directly to the office of posting for return to the sender.
• Unclaimed articles received from subordinate offices should be treated similarly to articles unclaimed at the office itself, except that they should be forwarded by the next dispatch to the RLO without being kept in deposit.
• In head offices, particulars of any foreign or inland parcels charged with customs duty that have been treated as unclaimed by either the HO or subordinate offices should be entered in the list of parcel receipts before being sent to the RLO or the office of exchange, as applicable.
Special Procedure for Delivering Registered Articles to Firms
• The following procedure should be followed for delivering ordinary registered articles to firms and others who receive a large number of such articles: 
o At each delivery, registered articles of other letter and parcel mails should be examined, and those for firms and addresses with three or more articles of either class should be separated and entered in duplicate in the special list form (RP 57).
o For firms and others who receive window delivery, the article with the list should be given to the window delivery assistant. The assistant should sign the duplicate copy of the list and also in the registered or parcel abstract, against the entry of the addressee’s name and the total number of articles.