GURU’S DAILY INSIGHT - 56
Action to be taken on anonymous / pseudonymous complaints
Directorate Lr No. 36-1/2010-Vig dated 29.03.2016
The CVC has observed that some departments and organizations have been taking action on anonymous complaints, which violates the guidelines issued by the Department of Personnel and Training (DoPT) and the CVC. Non-compliance with these guidelines is taken seriously by the CVC. CVC Circular No. 12/09/20 dated 24.09.2020
If a pseudonymous complaint is received, the department should attempt to verify the complainant's identity and the authenticity of the complaint. This involves sending a request to the complainant for confirmation.
If there is no response from the complainant within 15 days of the initial contact, a reminder should be sent. After an additional 15 days, if no response is received, the complaint can be considered pseudonymous and filed accordingly by the concerned department or ministry.
(CVC’s Circular No. 07/11/2014 dated 25.11.2014, DoPT OM No. 104/76/2011-AVD.I dated 18.10.2013 and Circular No.03/03/16 dated 07.03.2016.)
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